top of page
Why FireStart?
FireStart is a process automation software - a turbo for digital transformation. Save resources, reduce costs and enable your team to do more work that's fun.
+43 732 9004-20
supporting hours
Mon - Thu 09:00 - 17: 00
Fri 09:00 - 12:00
Time zone
GMT +1
Telephone
Support Kontaktformular - Prioritäten
How to categorize the urgency of your request
Minor: Minor problems such as bugs in the user interface, questions and feature requests.
Normal: The use of a part of the system is slightly restricted. The error has an insignificant impact on business processes or security, but allows further work without restriction.
High: The appropriate use of a part of the system is severely restricted. The error has a significant impact on business processes and/or security, but enables further work with important system functionalities. Workarounds are possible and useful.
Urgent: Appropriate use of the system is not possible or is unreasonably restricted. The error has a serious impact on business processes and/or security. These are mainly errors that preclude further processing for important system functionalities. The problem must occur in a live system.
Support contact form
Customer Portal
Hier gelangt man zu dem FireStart Customer Portal, einer zentralen Anlaufstelle für alle FireStart Kunden & Partner. Folgende Highlights möchten wir hier herausstellen:
-
Immer die neuesten Informationen zu unserer Produkt-Roadmap sowie die Möglichkeit, uns darauf Feedback zu geben
-
Umfangreiche Dokumentationen, Videos und andere Hilfestellung für die Nutzung von FireStart
-
Die Möglichkeit, Anfragen an unser Support-Team zu stellen und eine Übersicht über laufende Tickets zu haben
-
Ein besonderes Highlight: der Community-Bereich sein, in dem sich Kunden untereinander zu FireStart-Themen austauschen, Wissen teilen und Tipps & Tricks weitergeben können.
bottom of page